Help
Questions
Quick answers about booking, deposits and your appointment.
How do I book?
Choose your treatment on the booking page, pick a free time, add your details and pay the deposit. You can also call or WhatsApp +264 81 859 5053.How much is the deposit?
Eyelashes N$100, microblading and brows N$200, facials N$200, foot spa N$100. If a treatment costs less than the deposit, you pay the full price online instead. The deposit comes off your treatment price.Is the deposit refundable?
No. But if you give at least 24 hours’ notice, we move it to a new appointment. See the Refund & Cancellation Policy.How do I pay?
The deposit is paid online by Visa or Mastercard through DPO Pay’s secure page. The balance is paid at the salon.How long does each treatment take?
New lash set 1 hour · lash refill 45 minutes · lash removal 30 minutes · microshading 2 hours · microblading retouch 2 hours · tinting 30 minutes · shaping 5 minutes · facial 1 hour · foot spa 1 hour.What if I am running late?
Please call ahead. If you are more than 15 minutes late, your treatment may need to be shortened or moved, because appointments run back to back.Do you remove lashes done at another salon?
Yes — N$100. Removal of a set done at Nallo is N$50.When should I book a refill?
While most of your set is still in place. If too many lashes have shed, a new set usually looks better.Do you offer training?
Yes — three-day eyelash and foot spa courses from N$1,600, with a starter kit and certificate. See the Academy.Where are you?
Shop 13, Thorpe Street, Southern Industrial, Windhoek.