Refund & Cancellation Policy

A deposit is paid online to confirm your appointment and hold the salon’s time for you. Because the salon sees one client at a time, a missed slot cannot be refilled at short notice, so deposits are non-refundable. Deposit amounts are:

• Eyelashes: N$100
• Microblading & Brows: N$200
• Facials: N$200
• Foot Spa: N$100

Your deposit is deducted from the treatment price. You pay the balance at the salon. You confirm that you understand the deposit is non-refundable before paying.

To move an appointment, contact us at least 24 hours before it starts by phone or WhatsApp on +264 81 859 5053, or by email to info@nallolashesbeauty.com. Your deposit is carried over to the new appointment. A deposit can be carried over once; if the new appointment is also cancelled or missed, the deposit is forfeited.

If you cancel with less than 24 hours’ notice, or do not arrive for your appointment, the deposit is forfeited and is not refunded or carried over.

Please arrive on time. If you arrive more than 15 minutes late, we may need to shorten your treatment so the next client is not delayed, or treat the appointment as missed. The full treatment price still applies to a shortened treatment.

If we cancel your appointment, or cannot provide the treatment you booked, you can choose either a new appointment at no extra cost or a full refund of your deposit. Refunds are processed within 14 days.

If a card payment is declined, cancelled or not completed, no money is taken and nothing is owed. An unpaid online booking holds its time for 30 minutes and is then released automatically.

If you are unhappy with a treatment, please contact us within 48 hours with a photo and a description. We will review it and, where appropriate, arrange a correction appointment. Because treatments are services that have already been performed, completed treatments are not refunded in cash.

Academy course deposits secure your place on a course and are non-refundable. The balance is paid before the course starts. If we reschedule or cancel a course, you can move to another course date or receive a full refund of everything you have paid.

If you are charged twice for the same booking, or charged an amount that does not match your booking, the incorrect amount is refunded in full as soon as it is confirmed.

Approved refunds are paid back to the card used for the original payment, through DPO Pay, within 14 days. Your bank may take a few additional days to show the refund on your statement. Refunds are made in Namibian Dollars (NAD).

If you have a problem with a payment, please contact us first — we will respond within two business days and work with you to resolve it. Nallo Lashes & Beauty is responsible for dispute resolution for all transactions made on this website.